Privacy
At Dear, My Coldest Memories, we only collect your personal information when you place an order or sign up for our newsletter. This may include your name, email address, shipping details, and payment information. We use this information solely to fulfill your orders, keep you updated, and provide a smooth and meaningful experience with our brand.
We respect your privacy—your information is never sold or shared with third parties for marketing purposes. We also take strong precautions to keep your data safe from unauthorized access or misuse.
If you ever have questions or concerns about how your information is handled, feel free to reach out to us directly at operations.dmcm@outlook.com.
Refunds & Exchanges
Refunds - Refunds are accepted and contingent on the item not being damaged. We will inspect it and notify you that we have received your returned item. If your return is approved, we will send back the owed amount to yourself.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.. All refund inquiries please email @operations.dmcm@outlook.com.
Exchanges - If you need to exchange your item for a different style or size please contact us @operations.dmcm@outlook.com. To qualify for an exchange, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.